FAQS

I heard about becoming a Zhot Ambassador, how do i signup?
Please visit GlobalBevGroup.com for more information regarding our Ambassador program.
 
I just placed an order, when will it ship?
We try our best to ship items as fast as we can.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at info@globalbevgroup.com.

I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in an incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at info@globalbevgroup.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

Are the Zhot Shotz glasses recyclable?
Our shot glasses are totally reusable and recyclable! We manufacture our shot glasses from #1 PET plastic, which is the most widely recycled plastic across the globe. With a simple wash, you can reuse our shot glasses over and over and prevent them from ending up in landfills and oceans.
How do I sell my product in the Zhot Shop?
You can fill out the contact form at GlobalBevGroup.com to get in touch with our purchasing director.

I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you make your home beautiful! Please send us an email to info@globalbevgroup.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.